Refund policy

Eligible for Returns or Replacements

We offer returns, replacements, or refunds only in the following situations:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing or printing defect.

To be eligible for return, you must contact us within 2 days  of delivery.

Unboxing Video is Mandatory

To process any return, replacement, or refund request, an uninterrupted unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening.
  • The shipping label.
  • The complete unboxing process.
  • The condition of the product upon opening.

Unfortunately, we cannot process claims without a valid unboxing video.

How to Raise a Request

If your order is eligible, please email us :

  • Your Order ID
  • Clear photos of the issue
  • The mandatory unboxing video
  • A brief description of the problem

Our team will review your request and respond within 2 business days.

Replacement Policy

If your claim is approved, we'll send you a replacement at no additional cost.

Replacement orders are usually dispatched within 1-3 business days after approval. Once dispatched, delivery typically takes 3-7 business days, depending on your location.

Refund Policy

If a replacement isn't possible, we'll issue a refund to your original payment method.

Approved refunds are generally processed within 5-7 business days. The exact time may vary depending on your bank or payment provider.

Items Not Eligible for Returns or Refunds

Returns, replacements, or refunds are not applicable in the following cases:

  • Change of mind after placing the order.
  • Incorrect size/quantity selected by the customer 
  • Incorrect shipping address provided during checkout.
  • Minor colour variations caused by screen or device settings.
  • Normal wear and tear upon delivery of package.
  • Requests made after 48 hours of delivery.
  • Claims submitted without a valid unboxing video.

Order Cancellation

Orders can be cancelled before they are printed or shipped.

Once production has started or the order has been dispatched, cancellations are not possible.

Customised poster orders cannot be cancelled.

Damaged Packaging

If the outer packaging appears damaged during delivery, we recommend recording the complete unboxing process before opening the package.

This helps us process any claims quickly and fairly

Phone number:  9822547484

Email: adaahperfumeofficial@gmail.com